Channels

Channels are assigned to screens and are what the operator of that screen is shown. Depending on the configuration different views are available so orders can be presented in different formats with different settings.

Channels can be added manually or using the "Clone from" option.

It's recommended to use the Clone from option after setting up your first channel and then changing any stations, views or settings as required

Option	Description / Usage
Name	Entry box to define the name of the channel - names are shown up in other areas of configuration and on the screen itself
Offline Background Colour	Colour pick to define the offline colour of a screen, if the screen looses connection to the kitchen server then it will change its background colour to that set, the default is orange
Disable Warn Display	Check box to define if the warn alert on timers / ticket headers should be disabled, this can be useful for screens that might be customer facing and not appropriate to show orange tickets
Disable Alert Display	Check box to define if the warn alert on timers / ticket headers should be disabled, this can be useful for screens that might be customer facing and not appropriate to show red tickets
Actionable Stations	Drop down to define the stations that will be actionable on this channel - this setting defines what the operator of the screen will see when the channel is presented if the station of "starters" was selected then any product items routed to starters will be displayed on this channel. Example: Actionable Stations set to "Prep1" station. Excluded Stations set to "None" View will only show the account when all the orderlines are at Prep1 - Account items will disappear from this view as soon as one of the lines is bumped from "Prep 1" to any other station
Excluded Stations	Drop down to define the stations which will be excluded on this channel (only applicable to "panel" and "customer" views). Example: Actionable Stations set to "Server". Excluded Stations set to "Prep1, Prep2, Assembly" View will not show the account if any of the lines are at not at "Server". Account will become visible when all the lines are bumped to "Server"
Default Touch Mode	Drop down to define the default behaviour of touch screens - this setting defines what action will be automatically set for touch screens (buttons appear on the screen and the default chosen here will be set as the standard mode on the screen) Bump Hold Prioritise
Load Balancing Rules	Dropdown to define the Load Balancing Rules (configured in the Routing Rules tab) which will be accessible by site users from the screen menu.

Option

Description / Usage

List of Ingredients

Drop down to define the required ingredient count items to be displayed on the channel.

Ingredient Count will include items from Preparation and Assembly, Waiting to Start items will be excluded.

Count Panel Styling

Determines how ingredient counts are displayed:

Label view: Ingredient counts appear as labelled counts (max 10)
Tabular view: Ingredient counts appear as evenly spaced tabs at the top of the screen(max 10)

Option	Description / Usage
Average Time to Display	Drop down to define if the average time is to be used mode for the channel it will operate in Preparation Time (time it takes from start to finish of dish) Delivery Time (time it takes from start to finish including the time it sits at the serving stage)
Display For	Drop down to define the courses to be displayed on the channel, one or more courses can be selected
Show for Previous	Entry box and drop down to define either: Last number of Tickets Last number of Minutes

The average time displays on any channel on the bottom information bar with the course colour / icon and time in MM:SS. Average Times will be exported to a JSON file in the installation path of the Kitchen iQ site server PC.

Views

Each channel can contain a number of views, the view determines the layout of the screen along with configurations that effect how orders are displayed to the operator.

Click on the headers below to expand each:

Panel View - Ticket Style View

Option	Description / Usage
Views - Panel View
View Name	Entry box to define the name of the view shown next to the channel name on screen
Background Colour	Colour pick to define the background colour of the view (note if custom images have been set this will take presidence until any orders / information is shown
View Type	Drop down to define the type of view to be displayed
Display	Drop down to define the types of tickets to be displayed All Tickets Actionable Tickets Actionable Items Upcoming Tickets
Show When	Drop down to define when the ticket should be displayed Enters the Kitchen Something is Actionable All Items are Actionable
Allowed Actions	Drop down to define the allowed actions on the channel, one or more can be selected All None Bump any Direction Send to any Station Undo Last Bump any Direction Place on Hold Take off Hold Prioritise Orders
Restrictions	Drop down to define restrictions on the channel, one more can be selected None Disallow all actions until all items are actionable Ticket Bumping Only
Settings - Panel View
Order Station Timer	Drop down to define which timers appear on tickets: Not shown : Only show 'Waiting to Start' or 'Cook Time' timers Show as Primary: Only show 'Order Station Timer' (warnings and alerts will still highlight this timer) Show as Secondary: Show 'Waiting to Start' and 'Cook Time' timers, and also show 'Order Station Timer'
Hide Items	Drop down to define which items are to be hidden, multiple can be selected None Hide System Hold Items (excluding Pending Active) Hide System Hold Tickets (excluding Pending Active) Hide Pending Active Items Hide Manual Hold Items Hide Waiting To Start Items Hide Active Items Hide Cancelled / Moved Items Hide Delivered Items in Active Tickets Hide Delivered Tickets
Sort Pending Active Items	Check box to define if pending active items are moved to below the last active ticket / moved above other system held items (pending active items are those that are on hold but pending after the previous course has left the system)
Combine Identical Items	Check box to define it identical products are combined and displayed as quantity value - for example 2 x XXXX - 3 x XXXX
Show Customer Name	Check box to define if the customer name is displayed at the top of order ticket
Show Seat Number	Check box to determine if seat numbers are displayed at the end of orderlines (to the right of the course icon)
Ingredient Counts	Check box to define if ingredient counts should be displayed on this channel
Highlight Text	Check box to define if text should be highlighted based on text rule configuration
Customer Prompt Information	Drop down to define if Customer Prompt Information entered in the Aztec till is displayed on an item Not Shown Display all Display if "Yes" selected Display if "No" selected
Show Child Line	Drop down to define how secondary items ordered as part of a choice or via and And button / panel One per row - each child item will show on a separate row. Comma Separated - each child item will show on the same line and separated by a comma (until the row is full)

Show Child Line with One per row applied will allow site users to navigate to individual child lines using bump bar Item Up/Down controls. Users can then tag an icon next to the child line using 'Bump', giving users the ability to indicate that an child line was collected or delivered.

Item View - List Style View

Option	Description / Usage
Views - Item View
View Name	Entry box to define the name of the view shown next to the channel name on screen
Background Colour	Colour pick to define the background colour of the view (note if custom images have been set this will take presidence until any orders / information is shown
View Type	Drop down to define the type of view to be displayed
Show When	Drop down to define when the ticket should be displayed Enters the Kitchen Something is Actionable
Allowed Actions	Drop down to define the allowed actions on the channel, one or more can be selected All None Bump any Direction Send to any Station Undo Last Bump any Direction Place on Hold Take off Hold
Settings - Item View
Hide Items	Drop down to define which items are to be hidden, multiple can be selected None Hide System Hold Items (excluding Pending Active) Hide Pending Active Items Hide Manual Hold Items Hide Waiting To Start Items Hide Active Items Hide Cancelled
Sort Pending Active Items	Check box to define if pending active items are moved to below the last active ticket / moved above other system held items (pending active items are those that are on hold but pending after the previous course has left the system)
Ingredient Counts	Check box to define if ingredient counts should be displayed on this channel
Highlight Text	Check box to define if text should be highlighted based on text rule configuration

Cook Time View - List Style View by Cook Time

Option	Description / Usage
Views - Cook Time View
View Name	Entry box to define the name of the view shown next to the channel name on screen
Background Colour	Colour pick to define the background colour of the view (note if custom images have been set this will take presidence until any orders / information is shown
View Type	Drop down to define the type of view to be displayed
Allowed Actions	Drop down to define the allowed actions on the channel, one or more can be selected All None Bump any Direction Send to any Station Undo Last Bump any Direction Place on Hold Take off Hold
Settings - Cook Time View
Hide Items	Drop down to define which items are to be hidden, multiple can be selected None Hide Manual Hold Items Hide Waiting To Start Items Hide Active Items Hide Cancelled
Ingredient Counts	Check box to define if ingredient counts should be displayed on this channel
Enable Order Station Timer	Check box to define if an additional timer is displayed counting the time the ticket has been at that particular station
Highlight Text	Check box to define if text should be highlighted based on text rule configuration

To be able to use the cook time view, cook times must be enabled in Configuration | Cook Times

Count View - List Style View Displaying Totals of Items by Status

Option	Description / Usage
Views - Count View
View Name	Entry box to define the name of the view shown next to the channel name on screen
Background Colour	Colour pick to define the background colour of the view (note if custom images have been set this will take presidence until any orders / information is shown
View Type	Drop down to define the type of view to be displayed
Count	Drop down to define what count option will be used to total product items All Order Lines Order Lines at Actionable Stations Order Lines at or on route to actionable station
Settings - Count View
Hide Items	None Hide System Hold Items (excluding Pending Active) Hide Pending Active Items Hide Manual Hold Items Hide Waiting To Start Items Hide Active Items
Ignore Child Lines	Drop down to define how secondary items ordered as part of a choice or via and And button / panel should be included as part of count figures or ignored and only the parent item be used
Highlight Text	Check box to define if text should be highlighted based on text rule configuration

Customer View - Order List Style View Displaying Orders by Customer & Stage

Option	Description / Usage
Views - Customer View
View Name	Entry box to define the name of the view shown next to the channel name on screen
Background Colour	Colour pick to define the background colour of the view (note if custom images have been set this will take presidence until any orders / information is shown
View Type	Drop down to define the type of view to be displayed
Kitchen Status Display	Drop down to define what statues are being used for the display All Being Prepared Read to Serve
Destinations Shown	Drop down to define which order destinations are to be included within the view, one or more can be selected
Table Number Prefix	Check box to define if the table number prefix of "Table" is to be overriden, for example this could be changed to "Order" 7 characters are supported
Account Number Prefix	Entry box to define if the account number prefix is to be set rather than just showing the account number, for example this could be set as "Order#" 7 characters are supported
Show Number of Items	Check box to define if the number of product items are shown on the view
Show Customer Name	Check box to define if the customer name is shown on the view
Show Order Stage Colour	Check box to define if the order stage colour is show on the view
Show Order Stage Display Name	Check box to define if the order stage display name is shown on the view

Order Ticket View - Non Interactive Ticket Style View Displaying All Products

Option	Description / Usage
Views - Order Ticket View
View Name	Entry box to define the name of the view shown next to the channel name on screen
Background Colour	Colour pick to define the background colour of the view (note if custom images have been set this will take presidence until any orders / information is shown
View Type	Drop down to define the type of view to be displayed
Ticket Removal	Drop down to define when the ticket is removed from the view Ticket Leaves the Kitchen Account is Closed
Delay Before Ticket Removal	Entry box to define the time delay before the ticket is removed from the view MM:SS (based on the ticket removal rule)
Combine Identical Items	Check box to define it identical products are combined and displayed as quantity value - for example 2 x XXXX - 3 x XXXX
Show Child Lines	Drop down to define how secondary items ordered as part of a choice or via and And button / panel One per row - each child item will show on a separate row Comma Separated - each child item will show on the same line and separated by a comma (until the row is full)

Table View - View Displaying a Grid of Accounts & Tables and Status

Option	Description / Usage
Views - Table View
View Name	Entry box to define the name of the view shown next to the channel name on screen
Background Colour	Colour pick to define the background colour of the view (note if custom images have been set this will take presidence until any orders / information is shown
View Type	Drop down to define the type of view to be displayed
Destinations Shown	Drop down to define which order destinations are to be included within the table view, one or more can be included
Show Number of Items	Check box to define if the count of items is to be displayed
Table Status Display	Drop down to define which statues are displayed on the table view All None Prep Table Check Table Bill Printed Account Closed
Kitchen Status Display	Drop down to define which kitchen statues are displayed on the table view All None Hold Preparation Assembly Serving Delivered
Table Removal	Drop down to define when the table will be removed from the view No Tickets Remaining in the Kitchen Account Closed
Delay Before Table Removal	Entry box to define the delay before the table is removed from the view MM:SS

Delivered View - View Displaying all Delivered (served) Tickets

Option	Description / Usage
Views - Delivered View
View Name	Entry box to define the name of the view shown next to the channel name on screen
Background Colour	Colour pick to define the background colour of the view (note if custom images have been set this will take presidence until any orders / information is shown
View Type	Drop down to define the type of view to be displayed
Delay Before Ticket Removal	Entry box to define the time before tickets are removed from this view MM:SS
Show Customer Name	Check box to define if the customer name is displayed at the top of order ticket
Show Child Lines	Drop down to define how secondary items ordered as part of a choice or via and And button / panel One per row - each child item will show on a separate row Comma Separated - each child item will show on the same line and separated by a comma (until the row is full)